Customers of collapsed solar panel company My Planet Ltd are being targeted by cold callers.
One of them, Tony Baitup, says he allowed a rep to visit his house after being offered a “free survey”.
Tony, from Deal in Kent, explained: “He immediately started to alarm me with tales of the company that installed my panels, saying they used converters that are inclined to catch fire.
“He showed me a video of a bungalow that had burnt down, but was unable to tell me how many of these systems had actually caught fire.
“Then he went to my inverter, and asked me to touch it and see how hot it was. I did this and as far as I could tell it was barely warm.”
The rep then asked for £5,000 to supposedly upgrade the system.
Tony, I’m pleased to say, showed him the door.
“I’ve since had my system independently checked, and was assured all was in order,” he said.
“I wonder how many people with my system, have been frightened into laying out big money to this guy.”
The watchdog in this industry is the Home Insulation & Energy Systems Contractors Scheme, known as HIES .
Its director of consumer protection Tony Allen said that the My Planet database had been sold to third parties who are now cold-calling customers.
“They are being told a series of horror stories but there’s no evidence of fires or other safety-critical issues that we are aware of,” he said.
“If someone cold-calls you, hang up.
“If you have any concerns about your system, you should find a HIES member online – they’ll come to look at it.”